WHAT WE NEED

The Supervisor Accounts Receivable (AR) leads the day-to-day operations of the AR function and supervises the AR team, while remaining hands-on in the accurate and timely application of cash receipts, customer deductions, and collections. This position directs the daily workload of AR staff, sets productivity and quality standards, and ensures continuity of AR operations and the monthly close. The Supervisor AR enforces credit controls, resolves complex disputes, analyzes aging to minimize bad debt, and supports the company’s cash flow objectives, escalating strategic matters and exceptions to the Assistant Controller.

WHAT YOU WILL DO

• Team Supervision & Development: Supervise the day-to-day operations of the AR team. Assign and prioritize workload, set productivity and quality standards, and train, mentor, and develop staff. Provide input for hiring and performance reviews and support the Assistant Controller in team planning.
• Collections & Cash Application: Review customer accounts frequently, pursue overdue payments, and ensure accurate and timely application of all received funds. Research and post customer deductions timely.
• Invoicing: Oversee the distribution of accurate invoices through collaboration with the Customer Service team to ensure timely delivery. Prepare manual invoices and credit memos as needed.
• Daily Bank Monitoring: Review bank activity daily and oversee tracking spreadsheets for complex and significant customers. Alert management to unusual or unexpected items.
• Credit Management: Run credit checks for new customers, enforce credit policies, and review and release credit holds as needed. Assess customer credit risk and recommend credit limit changes to the Assistant Controller.
• Reporting & Analysis: Prepare, review, and analyze AR aging reports, providing insights and identifying trends for management. Report monthly DSO statistics and comment on material changes.
• Dispute Resolution: Investigate and resolve complex customer billing issues and payment disputes, escalating significant exposures to management.
• Month-End Close: Own the monthly AR close — review monthly activity and close the AR module in SAP. Post journal entries and prepare and review account reconciliations for the AR area.
• Cross-Functional Collaboration: Work with Sales, Finance, Customer Service, Warehouse, and Digital teams to ensure smooth billing processes and alignment with company objectives. Partner with Treasury to support the company’s cash flow forecasting needs as it pertains to customer cash receipts.
• Continuous Improvement: Partner with cross-functional teams as needed on projects to bring more automation, internal controls, and efficiency to the AR process.
• Automation & Technology: Identify and implement process improvements to enhance efficiency, such as automating invoice generation, delivery, and payment reminders. Explore the utilization of AR automation software, AI-based tools, and ERP capabilities to reconcile accounts, reduce manual workload, and minimize manual entry.

WHAT YOU WILL NEED TO BE SUCCESSFUL

• Associate’s degree in Accounting, Finance, or a related field required; Bachelor’s degree preferred.
• Five (5+) years of proven experience in credit and collections
• Two (2+) years in a lead or supervisory capacity
• Exerience operating in a robust ERP system, preferably SAP
• Experience with AR automation and specialized Fintech tools
• Experience working in the manufacturing industry is preferred

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